Refunds, Returns & Cancellations

Last Updated: 07/03/26

EMDR Educators merchandise is made to order and fulfilled by our production partner. The information below explains how orders are produced, shipped, and handled after purchase.

Order Processing

All merchandise is made to order specifically for each customer.

Orders begin production shortly after they are placed and cannot be changed, modified, or canceled once submitted. Please review your order carefully before completing your purchase.

Shipping

Shipping times vary depending on the product ordered, production schedules, and delivery destination.

After your order has been produced, you will receive shipping confirmation and tracking information when available.

Please note that production time and shipping time are separate. During periods of high demand, production may take longer than usual.

Returns & Exchanges

Because each item is made to order, we do not accept returns or exchanges for:

* Incorrect size selection
* Incorrect color selection
* Buyer’s remorse
* Accidental purchases

Please review product descriptions and sizing information carefully before placing your order.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact EMDR Educators within 30 days of delivery.

To help us resolve the issue as quickly as possible, please include:

* Your order number
* A description of the issue
* Clear photographs showing the problem

Qualifying claims will be reviewed and resolved as appropriate.

Lost Shipments

If your tracking information indicates that your shipment has been lost in transit, please contact EMDR Educators. We will work with our fulfillment partner to investigate the shipment and determine the appropriate resolution.

Questions

If you have questions regarding shipping, merchandise orders, or returns, please contact EMDR Educators before placing your order. We’re happy to help.