Refunds, Returns & Cancellations
Last Updated: 07/03/2026
EMDR Educators is committed to making our policies clear and easy to understand. The information below explains how refunds, returns, and cancellations are handled for training registrations, consultation payments, and merchandise purchases.
EMDR Training
Policies regarding training refunds, cancellations, attendance, transfers, administrative fees, eligibility, and related registration terms are outlined in our Training Policies.
Consultation Payments
Consultation payments are non-refundable.
Merchandise Orders
All EMDR Educators merchandise is made to order specifically for each customer.
Because each item is produced only after an order is placed:
- Orders cannot be changed, modified, or canceled after purchase.
- Returns and exchanges are not accepted for incorrect size selection, color selection, or buyer’s remorse.
- Please review your order carefully before completing your purchase.
If your order arrives damaged, defective, or incorrect, please contact EMDR Educators within 30 days of delivery. Please include your order number along with photographs of the issue so we can work with our fulfillment provider to resolve the problem as quickly as possible. Replacement or refund requests are reviewed on a case-by-case basis when merchandise arrives damaged, defective, or incorrect.
Questions
If you have questions about refunds, returns, or cancellations before registering for training, scheduling consultation, or placing an order, please contact EMDR Educators. We’re happy to help clarify our policies before you make a purchase.